1.1. BUYER


Title: Sarah Garment Construction Textile Food Furniture sec. ve Tic. Ltd. Sti.

Address: Ehlibeyt Mh. 1271. Sk. No: 12/1 06 450 Balgat Ankara

Fax: 0312 472 55 75

Email: info@kayra.com.tr

The subject of this Contract is to determine the mutual rights and obligations of the Parties hereto as per the provisions of the Act on the Protection of the Consumers and the Regulation on Distance Sales Contracts as well as all other applicable regulations and applications related to the sales/ purchase and delivery of the product(s) with the below stated properties and the sales price ordered by the Buyer via the electronic environment via the website www.kayra.com.tr (hereinafter “the Website” or the Site”) of the Seller.2. SUBJECT OF THE CONTRACT


3.1 The type, quantity, model, color, sales price, and delivery information of the Product is as provided below:

Description of the Products


Price (in cash payment)

Price (installed payments)

(incl. VAT)



[●] TL

[●] TL

[●] TL



[●] TL

[●] TL

[●] TL

Instalment Difference


[●] TL

[●] TL

[●] TL


[●] TL

Payment Type and Plan :

Consignee/ Recipient:

Delivery Address:

Invoice Address:

The Product(s) will be delivered to the address of the Buyer stated above. Even if the Buyer will not be present at the delivery time, the Seller will be deemed as it has performed its obligation s hereunder fully and completely. Therefore, any and all losses and damages due to the late receipt of the Product by the Buyer, any delay in the delivery thereof attributable to the cargo company and/ or the return of the Product to the Seller shall be solely incurred by the Buyer.

Cargo Fee: is TL____, and shall be added to the order price and paid by the client. It is not included in the product price.

3.2- Payment Type: Credit Card ______ (Please read the following explanations)

The Buyer, based on the fact that the term sales may be conducted only through credit cards issued by the banks, agrees, declares and undertakes that it shall confirm the information related to the interest rates and delay interests with the bank separately, that the provision on the interest payments and delay interests shall apply pursuant to the credit card contract between the Bank and the Buyer. In installment transactions the provisions of the contract concluded between the Buyer and the bank issued the relevant card shall apply. The payment dates for the credit card shall also be determined between the bank and the Buyer as per their agreement. The Buyer is entitled to follow the number of installments and payments thereof on the account summary to be sent by the bank.


4.1. The Buyer hereby declares that he/she has learned the information on the basic properties, sales price of the Product(s), payment type, and the other preliminary information including delivery information from the website, and that he/she has agreed and confirmed such information via the electronic environment.

4.2. The Buyer shall also be deemed as he/she has agreed that he/she has obtained the information on the basic properties, sales price of the Product(s) in Turkish lira, payment type and delivery information fully and completely with its agreement on the preliminary information via the electronic environment before the execution of the Distance Contract.

4.3. The Products subject to the Contract shall be delivered to the Buyer or the person/ entity to be designated by the Buyer within the period as prescribed in the preliminary information at the Website depending on the distance of the Buyer to the Seller provided such period shall not exceed 30 days legally allowed delivery period.

4.4. The cargo fee shall be paid by the Buyer. The Seller may not be held liable for any failure of delivery of the ordered product to the Buyer for any reason whatsoever which is not attributable to the Seller. Customs charges are covered by the Buyer. (For International Purchases)

4.5. The Seller is liable for delivery of the Products fully, completely and robustly, having he properties stipulated in the order and together with warranty certificate and product manuals, if applicable.

4.6. The Seller may supply product(s) at the same quality and price provided to inform and obtain approval from the Buyer before the expiry of its performance period under the Contract.

4.7. If it will become impossible to conduct the delivery of the product(s) subject to the Contract, the Seller will inform such situation to the Buyer/ Consumer within the period of performance stipulated in the Contract and return the collected amount from the Buyer to him/her in single amount within 10 days.

4.8. It is required to confirm the preliminary information form via the electronic environment for the delivery of the Products. The Seller shall be released of its obligations hereunder in the event of non-payment of the price of the Products or any payment will be cancelled from the bank records for any reason whatsoever.

4.9. If the relevant bank or financing institution will not pay the price of the Products to the Seller due to any unfair or illegal use of the credit cards provided such use will not be due to the faults of the Buyer after the delivery of the Products, the Buyer shall return the Product delivered to him/ her to the Seller within 3 days. The cargo fees related to such return shall be borne by the Buyer.

4.10. The Seller will inform any failure of delivery within the prescribed period due to any force majeure conditions including extremely adverse weather, interruptions in transportation.  In such a case, the Buyer may choose any of the followings: (i) cancel the order, (ii) replace the Product(s) with the equivalent product(s), and/or (iii) postpone the delivery of the Products until the ceasing of the force majeure condition. In the event of cancellation of the order by the Buyer, the payment collected from him/ her will be returned to him/her within 10 days in cash and single amount. For the payments performed by the buyer via credit card the price of the Products shall be returned to the bank within 7 days from the cancellation. Since there will be a banking process related to the return transaction, the Buyer hereby understands and agrees that the Seller will not be able to control any delays and accordingly shall not be held liable for the period from the return of the amount to the credit card and its reflection in the card account by the bank.

If the Buyer will use its cancellation right, or if the Product subject to the Contract may not be supplied for any reason whatsoever or if it will be decided by the Arbitration Committee to return the price of the order to the Consumer, the return procedure of the amount to the credit card shall be as following:

The Bank may perform the return in installments in line with the number of installments the Buyer preferred in the payment. After the payment of the Product price by the Seller to the Bank in one single amount; the Bank, for the return of the installments to the credit card of the Buyer, may transfer the returned amount to the account in installments in order to avoid any problem to any of the parties involved in the transaction. If the amounts of the installments will not match the statement dates of the card, each month 1 return will be reflected in the card and after the expiry of the installments the number of the installments paid by the Buyer before the return date shall be reflected thereafter and shall be deducted from his/her payables.

In the event of return of the goods and services paid through a credit card, the Seller may not return the collected amount in cash pursuant to its agreement with the bank. The return to the credit card will be conducted as defined above by the bank upon the return of the amount by the Seller in single amount.

In the payments performed through payment at the door or bank transfer/ EFT transfer, the return will be performed through bank transfer to the designated bank account of the Client (the account holder must be the person named in the invoice).


If the Buyer will fail to make any payment related to the transactions conducted with a credit card, he/she will pay the interest amount and be liable against the bank pursuant to the credit card contract concluded between him/her and the bank. In such case the Bank may use applicable legal remedies; request the refunding of any legal expenses and attorney fees from the Buyer, and the Buyer agrees to pay any losses and damages incurred by the Seller due to the delayed performance of the debt by the Buyer, in any case.


The Buyer is entitled to use his right of withdrawal from the Contract by denying the products without any legal or penal liability and without any justification therefore within 7 (seven) days from the delivery of the Products to him/ her or his/her designated person/ entity, in the distance sales contracts. Any expenses occurred from the right of withdrawal shall be incurred by the Seller. (For Purchases inside Turkey)

For any use of right of withdrawal, it is required to send a notice to the Seller with registered mail with return receipt, fax or e-mail within 7 days, and the relevant product should not be used as per the provisions of the article 6 herein.

In the event of usage of the right of withdrawal:

It is required to return

(i) the invoice;

Important Warning: If the invoice of the products was issued to a legal person, it should be returned with the return invoice issued by the returning entity. The order returns issued to the entities shall not be completed without such RETURN INVOICE.

(ii) box, package, and standard accessories, if any,

to the Buyer or the person/ entity to be designated by the Buyer together with the Product, without any missing item.

The Seller, within 10 days from the receipt of the notice of withdrawal, shall deliver the total price and the documents establishing commitment/ debt on the Buyer within 10 days and receive the returned products within 20 days.

If any decrease will occur in the value of the Products for any reason attributable to the Buyer or if it will become impossible to return the Product, the Buyer will indemnify the Seller in line with its default.

If the right of withdrawal defined hereunder will be used causing an order to fall under the minimum amount defined in a campaign the discount defined in such campaign will be cancelled.


It is not allowed to return the products which may not be returned in line with their properties, single use products, reproducible software and programs, and perishable goods or products of which their expiry dates may be exceeded.

In order to return the following products it is required that (i) the package of the products should be unopened, (ii) the product should not be decayed; (iii) the product should not be utilized and (iv) the product should not be tried:

•          Any and all cosmetic products

•          Underwear

•          Any and all personal care products


If there will be more than one product in the order of the Buyer, the Seller will be entitled to send the consignment partially. The Buyer is obligated to control the number of the Products whether it fits with the number of the Products indicated on the invoice. The Seller will issue a separate invoice for any partial consignment delivery. If the number of the products indicated on the applicable invoice are not contained in the consignment the Buyer is obligated to request from the cargo officer to issue a report for missing delivery. Otherwise, it shall be deemed as if the number of the Products specified on the invoice has been delivered to the Buyer completely and without any missing item.


In settlement of any disputes that might arise from this Agreement, Consumer Arbitration Committees have competent jurisdiction up to such value announced by the Ministry of Industry and Commerce, Consumer Courts for values over the specified amount, and at places where these are not available, Civil Courts of First Instance are competent.